Culture of Compliance
Many companies and organisations offer their employees compliance training. However, a practised culture of compliance goes far beyond this. In order to promote a culture based on compliance guidelines and ethical behaviour, the topic of compliance should be reflected in day-to-day work and be the basis for individual and collective behaviour. To achieve this, roles such as a compliance officer and managers must be created, and resources must be invested over the long term to monitor and adjust appropriate measures.
Different elements are required to achieve a culture of compliance. According to Thomson Reuters, these are classified as follows:
1) Create awareness of changing policies in order to minimise risks in the long term
2) Efficient communication that is consistently and regularly repeated from C-level to senior managers
3) Education for every employee, which is imparted in small amounts at regular intervals to ensure that information is absorbed (microlearning)
4) Effective technology, which passes content to the employees in different formats, whilst enabling them to digitally manage, document and report on the topic of compliance (see Compliance System)
5)There is a need to create incentives to motivate employees and show that positive behaviour is encouraged
6) Incident reporting and case management are essential for investigating and dealing with malpractice or unethical behaviour
See Thomson Reuters at: https://legal.thomsonreuters.com/en/insights/infographics/a-culture-of-compliance?How-should-businesses-spend-compliance-resources-in-2017-09Mar17 (accessed on 03.06.2020).