contact
Ulrike Dittmar

Marketing & Corporate Communications

Tel. +49 (0) 30 - 88 77 444 - 0
redaktion@business-keeper.com

Success story with Wiener Stadtwerke

How the BKMS® Compliance System helps Wiener Stadtwerke comply with its Code of Conduct

 

Wiener Stadtwerke set itself the goal of protecting the Group as a whole and its employees, of which there are over 15,000, with an innovative incident reporting system. When selecting the provider, particularly important factors included the system guaranteeing absolute data security for the potential reporters and ensuring full compliance with stringent European data protection requirements.

Download Success Story!

 

About Wiener Stadtwerke

Wiener Stadtwerke is the most important infrastructure service provider in the greater Vienna area. As an economic engine, Austria’s largest municipal infrastructure service provider is a driving force for Vienna as an economic location with turnover amounting to 3.5 billion euros and over 15,000 employees.

The Group includes Wien Energie, Wiener Netze, Wiener Linien, Wiener Lokalbahnen, Wipark and Bestattung und Friedhöfe Wien.

The challenge

After the supervisory board and managing directors of Wiener Stadtwerke decided to get a new compliance management system in 2015, the intention was to use an electronic incident reporting system to further professionalise the internal Compliance Department and support this department’s work.

For Wiener Stadtwerke, the topics of data protection and data security for the future reporters played a particularly significant role when selecting the system.

The goals of Wiener Stadtwerke are

 

 

 

FURTHER PROFESSIONALISATION OF AND STATUS IMPROVEMENT FOR THE AREA OF COMPLIANCE INTERNALLY

GUARANTEE OF MAXIMUM DATA PROTECTION

100% DATA SECURITY FOR REPORTERS

COMPLIANCE WITH THE HIGH STANDARDS OF ITS CODE OF CONDUCT

"As a publicly-owned company, particularly high standards apply for Wiener Stadtwerke when it comes to data protection and data security. Therefore, the challenge for us was finding a solution that we could 100% trust to protect the sensitive data against third-party access."

– MAG. CHRISTIAN DELPOS, CHIEF COMPLIANCE OFFICER, WIENER STADTWERKE GMBH

The solution

With the help of the BKMS® Incident Reporting system, Wiener Stadtwerke was able to implement an incident reporting system easily and effectively and provide the ideal addition to case management and documentation with BKMS® Case Management.

After detailed market observation and collecting references from groups and companies of a comparable size and structure in Austria and Germany, Business Keeper GmbH was selected.

The individual steps to the incident reporting system:

1. Intensive discussions with the Business Keeper expert team about individual wishes, needs and options

2. Implementation of BKMS® Incident Reporting and BKMS® Case Management including individual onboarding of the case managers with training sessions and workshops

3. Secure and protected testing before going live and support with the development of a communication concept to inform the employees about the system and how to use it

The results

  • Well-established system and acceptance amongst the employees thanks to a broad communication concept

     

  • Protection of the employees and the company as a whole against fines or reputational damage

     

  • Support for the internal Compliance Department with optimisation of the processes and GDPR-compliant documentation

     

  • No visible misuse amongst the reports which have been received

     

Why Business Keeper?

 

  • Individual and customer-focused implementation process, as well as targeted support from a dedicated key account manager
  • Support with text design, e.g. using templates in the software
  • Technical maintenance of the system by Business Keeper without any possibility of data access

“With the Business Keeper applications, we found the perfect solution to help us to deal with the demands on our Compliance team in an effective and structured manner. BKMS® Case Management adapts flexibly to our individual needs and structures and helps us with processing and data protection-compliant documentation. As a result, we have been able to replace the manual processes since the implementation and deal with the reports in a more structured and efficient manner, as well as optimise case management.”

MAG. CHRISTIAN DELPOS

CHIEF COMPLIANCE OFFICER

WIENER STADTWERKE GMBH

A selection of our customers from the energy and utilities sector who already trust Business Keeper

Do you want to offer an incident reporting system in your company? Then schedule a software demo now and find out more about BKMS® Incident Reporting:

 

Get your personal demo

Privacy Settings

Datenschutzeinstellungen

Paramètres de confidentialité

Configuración de privacidad

Configurações de privacidade

Impostazioni sulla privacy

Ustawienia prywatności

Nastavení ochrany osobních údajů

Nastavenia ochrany osobných údajov

On our website we use cookies that are necessary for technical reasons, for example to save your cookie settings and, after you have provided your consent, also marketing cookies, which help us to improve our web presence and implement advertising campaigns.

In this regard, we also use technology by third-party providers (Google, LinkedIn, Microsoft), with which data processing in the USA, where there is no adequate level of data protection, cannot be excluded. IP address data is anonymised by abbreviation.

Your consent is provided on a voluntary basis and may be revoked at any time. Please note that this information applies only to our company website. In order to guarantee absolute confidentiality, we still do not use third-party provider cookies or other marketing technologies in the BKMS® Compliance System.

You can find more information in the data protection policy.

Auf unserer Webseite verwenden wir technisch notwendige Cookies, etwa zur Speicherung Ihrer Cookie-Einstellungen und, nach Ihrer Einwilligung, auch Marketing Cookies, die uns helfen, unseren Internetauftritt zu verbessern sowie Werbekampagnen durchzuführen.

Dabei nutzen wir auch Technologien von Drittanbietern (Google, LinkedIn, Microsoft), bei denen eine Datenverarbeitung in den USA, wo kein angemessenes Datenschutzniveau gewährleistet ist, nicht ausgeschlossen werden kann. IP-Adressdaten werden durch Kürzung anonymisiert.

Ihre Einwilligung ist freiwillig und jeder Zeit widerrufbar. Bitte beachten Sie, dass dieser Hinweis nur für unsere Unternehmenswebseite gilt. Zur Gewährleistung absoluter Vertraulichkeit verwenden wir im BKMS® Compliance System weiterhin weder Drittanbieter-Cookies noch sonstige Marketing Technologien.

Weitere Informationen finden Sie im Datenschutzhinweis.

Sur notre site web, nous utilisons des cookies techniquement nécessaires par exemple pour enregistrer vos réglages en matière de cookies et, après avoir reçu votre consentement, également des cookies de marketing qui nous aident à améliorer notre présence sur Internet et à réaliser des campagnes publicitaires.

Nous utilisons aussi des technologies de fournisseurs tiers (Google, LinkedIn, Microsoft) au cours de l’emploi desquelles ne peut être exclu un traitement des données aux États-Unis, pays où aucun niveau raisonnable de protection des données n’est garanti. Les données d’adresse IP sont tronquées pour les anonymiser.

Votre consentement est facultatif et révocable à tout moment. Veuillez noter que cette remarque ne vaut que pour notre site web d’entreprise. Pour garantir une confidentialité absolue et comme par le passé, nous n’utilisons dans le BKMS® Compliance System ni cookies de tiers ni technologies de marketing diverses.

Vous trouverez d’autres informations dans l’avis relatif à la protection des données.

En nuestra página web utilizamos cookies técnicamente necesarias, como las que se usan para almacenar sus ajustes de cookies, y, tras recabar su consentimiento, utilizamos también cookies de marketing que nos ayudan a mejorar nuestro sitio web y a llevar a cabo campañas publicitarias.

Para ello, hacemos uso también de tecnologías de terceros (Google, LinkedIn, Microsoft), en cuyo caso no se puede descartar que el tratamiento de datos se lleve a cabo en los EE. UU., donde no se garantiza un nivel adecuado de protección de datos. Los datos de las direcciones IP se anonimizan mediante acortamiento.

Su consentimiento es voluntario y puede ser revocado en cualquier momento. Tenga en cuenta que este aviso solo es de aplicación para la página web de nuestra empresa. Para garantizar una confidencialidad absoluta, en el BKMS® Compliance System no utilizamos cookies de terceros ni otras tecnologías de marketing.

Puede encontrar más información en el aviso de protección de datos.

Na nossa página de internet, utilizamos cookies necessários do ponto de vista técnico, por exemplo, para o armazenamento das suas definições de cookies e, após a sua autorização, também cookies de marketing que nos ajudam a melhorar a nossa presença na internet , bem como a realizar campanhas publicitárias.

No processo utilizamos também tecnologias de outros fornecedores (Google, LinkedIn, Microsoft), nos quais não é possível excluir um tratamento de dados nos EUA, onde não é garantido um nível de proteção de dados adequado. Os dados do endereço IP são anonimizados através de redução.

A sua autorização é voluntária e revogável em qualquer altura. Por favor, tenha em consideração que esta mensagem só é válida para a página de internet da nossa empresa. Para garantir absoluta confidencialidade, continuaremos a não utilizar no BKMS® Compliance System nem cookies de outros fornecedores nem outras tecnologias de marketing.

Encontrará mais informações no aviso relativo à proteção de dados

Sul nostro sito web utilizziamo cookie necessari dal punto di vista tecnico, ad esempio per salvare le impostazioni dei cookie e, se l'utente ha fornito il suo consenso, utilizziamo anche cookie di marketing che ci aiutano a migliorare il nostro sito web e realizzare campagne pubblicitarie.

A tale scopo, utilizziamo anche tecnologie di terze parti (Google, LinkedIn, Microsoft) per le quali non è possibile escludere il trattamento dei dati negli Stati Uniti, dove non è garantito un livello adeguato di protezione dei dati. I dati dell'indirizzo IP vengono resi anonimi mediante abbreviazione.

Il consenso dell'utente è volontario e revocabile in qualsiasi momento. Questo avviso si applica solo al nostro sito web aziendale. Per garantire la massima riservatezza, non utilizziamo nel BKMS® Compliance System né cookie di terze parti né altre tecnologie di marketing.

Maggiori informazioni sono disponibili nell'informativa sulla protezione dei dati.

Na naszej stronie wykorzystujemy niezbędne technicznie pliki cookie, np. do zapisywania ustawień cookie, oraz – po wyrażeniu zgody, również cookie marketingowe pomagające nam ulepszać naszą witrynę internetową oraz prowadzić kampanie reklamowe.

Wykorzystujemy przy tym również technologie od dostawców zewnętrznych (Google, LinkedIn, Microsoft), w przypadku których nie można wykluczyć przetwarzania danych na terenie USA, gdzie nie jest zapewniony dostatecznie wysoki poziom ochrony danych. Adresy IP są anonimizowane poprzez skrócenie.

Udzielana zgoda jest dobrowolna i można ją odwołać w dowolnym momencie. Prosimy pamiętać, że ta informacja dotyczy całej naszej strony. Dla zapewnienia pełnej poufności w BKMS® Compliance System nadal nie stosujemy plików cookie dostawców zewnętrznych ani innych technologii marketingowych.

Więcej informacji można znaleźć w informacji o ochronie danych.

Na našich webových stránkách používáme technicky nezbytné soubory cookie, například k uložení vašeho nastavení souborů cookie, a s vaším souhlasem také marketingové soubory cookie, které nám pomáhají vylepšovat naše webové stránky a provádět reklamní kampaně.

Při tom používáme technologie třetích stran (Google, LinkedIn, Microsoft), u nichž nelze vyloučit zpracování dat v USA, kde není zaručena adekvátní úroveň ochrany dat. Data IP adresy jsou anonymizována zkrácením.

Váš souhlas je dobrovolný a můžete jej kdykoli odvolat s účinkem do budoucna. Vezměte prosím na vědomí, že toto upozornění se vztahuje pouze na webové stránky naší firmy. Abychom zajistili absolutní důvěrnost, v systému BKMS® Compliance System nadále nepoužíváme žádné soubory cookie třetích stran ani jiné marketingové technologie.

Další informace naleznete v informacích k ochraně dat.

Používame technicky potrebné súbory cookies, napríklad na úschovu vašich nastavení cookie, a s vašim súhlasom tiež marketingové súbory cookies, ktoré nám pomáhajú zlepšovať našu webovú stránku a uskutočňovať reklamné kampane.

Používame tiež technológie od tretích strán (Google, LinkedIn, Microsoft), pre ktoré nemožno vylúčiť spracovanie údajov v USA, kde nie je zaručená primeraná úroveň ochrany údajov. Údaje IP adresy sú anonymizované skrátením.

Váš súhlas je dobrovoľný a je možné ho kedykoľvek odvolať. Upozorňujeme, že toto oznámenie sa týka iba webových stránok našej spoločnosti. Aby sme zaistili absolútnu dôvernosť, v BKMS® Compliance System naďalej nepoužívame súbory cookies tretích strán ani iné marketingové technológie.

Ďalšie informácie nájdete v oznámení o ochrane osobných údajov.

Show detailed settings Ausführliche Einstellungen anzeigen Montrer des paramètres détaillés Mostrar configuración detallada Apresentar configurações detalhadas Mostra le impostazioni dettagliate Pokaż szczegółowe ustawienia Zobrazit podrobná nastavení Zobraziť podrobné nastavenia Hide detailed settings Detaileinstellungen ausblenden Cacher les paramètres détaillés Ocultar los ajustes detallados Apresentar configurações detalhadas Nascondi le impostazioni dettagliate Ukryj szczegółowe ustawienia Ukryj szczegółowe ustawienia Ukryj szczegółowe ustawienia